Return/Exchange Information for website orders only
Changed your mind? We have an easy 30-day return policy. Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Return shipping is the responsibility of the buyer. Please allow 7-10 days to process your return/exchange after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15% restocking fee. Refunds will be credited in the same form as they were paid. We do not offer store credits at this time.
All merchandise must be unopened and in its original packaging to be eligible for return. Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited. If an item that is ineligible for return is received, the buyer is responsible for shipping costs if he/she wants it back.
If you are exchanging for an item that has a higher value than your return, one of our customer service representatives will call you to request payment for the difference. Return shipping for exchanges is the responsibility of the buyer, but we will not charge additional shipping for the exchanged item.
Instructions:
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Write your full name, order number, phone number, and reason for return/exchange
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Ship your return merchandise to the following address:
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JDJ Distribution Attn: Returns Department 55 Central Ave Passaic NJ, 07605 |
We recommend using a traceable carrier such as UPS, FedEx, or Priority Mail with USPS. Gosutoys is not responsible for packages not received if sent by a non-traceable carrier.
Received Wrong or Damaged Item?
In the event the product that you purchase was damaged*, defective, missing items, or if you receive the wrong item, contact support@jdjdistribution.com within 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner. After 5 days of delivery date, items will not be considered for damage/defective return status. *Please note that we do not guarantee ‘mint packaging’ on collectibles and will not consider the item as damaged.